1. All items to be returned or exchanged must be unused and in their original condition with fold with all original tags and packaging intact and should not be broken or tampered with.
2. Pure Play Clothing will arrange the reverse pickup.
3. Exchanges are allowed only if defective product or there is a size issue. Items can be exchanged for a similar type of product only.
4. To return any items that are damaged or not as per your original order, please contact Customer Service via email firstname.lastname@example.org
5. All returned items must be accompanied by a copy of the original receipt and in case the products are not as per your original order then should be returned in an unopened, saleable condition.
6. Please note that in any case we do not offer exchanges or refunds if the products have been used .
7. Please allow one to two weeks from the day your return package reaches us to process your return. You will be contacted once your return is complete either in email or on your mobile number
8. All claims for shortages or damages must be reported to customer service on the day of delivery, else they would not be valid for return.
9. Exchanges are allowed only to the same address as the original shipment.
10. In case you had purchased an item which was a multi pack / shirts /dress piece or any other piece and you wish to return one item, please ensure you call customer service before shipping the items in their unused and original condition.
11. Customers can exchange or cancel the order within 15 days of their purchase.
12. All returns must be shipped to : Plot no. 300 E, 1st Floor, Sector 53, EPIP HSIIDC, Kundli Industrial Estate, Sonepat, Haryana- 131028.